This Business Continuity and Disaster Recovery Policy ("BCP/DR") ensures that IECC can continue critical operations and recover from disruptive events, whether technical, operational, or personnel-related. It covers The Ivory Index Software operations, customer-facing services, and internal business functions.
| Function | Criticality | Max Tolerable Downtime | Recovery Priority |
|---|---|---|---|
| Software distribution (downloads/updates) | High | 72 hours | 1 |
| Customer support responsiveness | High | 24 hours | 2 |
| Cloud services (if deployed) | High | 4 hours (Enterprise SLA) | 1 |
| Source code repository | Critical | 24 hours | 1 |
| Legal & financial records | Medium | 7 days | 3 |
| Marketing & website | Low | 7 days | 4 |
~/.theivorry/Covered by the Incident Response Policy (IECC-T4-003). This BCP/DR focuses on operational continuity post-incident.
| Service | RTO (Recovery Time Objective) | RPO (Recovery Point Objective) |
|---|---|---|
| Cloud-hosted services (Enterprise) | 4 hours | 24 hours |
| Cloud-hosted services (Standard) | 24 hours | 24 hours |
| Software distribution / update servers | 72 hours | N/A (static assets) |
| Support communication | 24 hours | N/A |
| Source code repository | 8 hours | Last commit (real-time mirror) |
Business continuity enquiries: legal@imperialecc.com.