This Incident Response Policy ("Policy") establishes IECC's procedures for detecting, containing, assessing, notifying, and remediating security incidents affecting The Ivory Index Software, associated services, and Customer data. It applies to all IECC personnel and systems involved in Software development and service delivery.
| Severity | Definition | Examples | Response Target |
|---|---|---|---|
| P1 — Critical | Active breach of Customer data; complete service compromise; ransomware | Unauthorised access to Customer database; credential theft at scale | Immediate (within 1 hour) |
| P2 — High | Potential data exposure; significant service disruption; active exploitation attempt | Suspected unauthorised access; DDoS attack; malware detection | Within 4 hours |
| P3 — Medium | Policy violation; unsuccessful attack; vulnerability discovery | Phishing attempt; failed intrusion; CVE in dependency | Within 24 hours |
| P4 — Low | Minor policy deviation; anomalous but non-harmful activity | Unusual login pattern; misconfiguration without data exposure | Within 72 hours |
Where the incident involves personal data actually held by IECC (cloud services):
To report a suspected security incident involving IECC systems or The Ivory Index Software, contact: legal@imperialecc.com. Include: description of observed behaviour; affected system or data; timeline; your contact details. IECC will acknowledge all reports within 24 hours.
IECC tests incident response procedures at least annually through tabletop exercises or simulated incident scenarios. Results are used to improve detection, response, and communication procedures.