Imperial Eminence Cyberguard Corporation · The Ivory Index
SaaS Terms of Service
Commercial · Ref: IECC-C-006 · Version 1.0 · Effective 14 June 2026
This SaaS Terms of Service governs access to any cloud-hosted or web-based services provided by IECC under The Ivory Index brand. It supplements the EULA (which governs the desktop Software) and the MSA (if applicable). In the event of conflict with the MSA, the MSA prevails.
IECC's target service level objective ("SLO") for cloud Services is 99% monthly availability, calculated as: (total minutes − unplanned downtime minutes) / total minutes × 100. This SLO is an operational target and does not constitute a contractual guarantee or service level agreement ("SLA") giving rise to service credits or damages unless expressly stated in a signed SLA addendum.
Scheduled maintenance windows (notified at least 48 hours in advance), Force Majeure Events (as defined in the MSA), and degradation caused by Customer's own systems or third-party services outside IECC's control are excluded from availability calculations.
For cloud-based Services (distinct from the local-first desktop Software):
IECC reserves the right to modify, update, or discontinue cloud Services. For material changes that reduce existing functionality, IECC will provide at least 30 days' written notice. IECC will use reasonable efforts to maintain backwards compatibility. If a material modification materially impairs Customer's use, Customer may terminate the affected Order Form within 30 days of notice with a pro-rata refund of prepaid unused fees.
Subscriptions renew automatically at the end of each subscription term unless either party provides written cancellation notice at least 14 days before the renewal date. Where reasonably practicable, IECC will send a renewal reminder at least 30 days prior to the renewal date. Renewal pricing is as specified in the applicable Order Form or, absent specification, at the then-current list price (with 60 days' advance notice of price changes).
Service availability obligations are subject to the Force Majeure provisions in the MSA, including cyberattacks, cloud infrastructure outages, AI model provider unavailability, and internet backbone failures.
Governed by the laws of the Cayman Islands. Disputes subject to ICC arbitration per the MSA dispute resolution clause.
